Returns
We accept returns on eligible items within 60 days of delivery.
Items must be unworn, unwashed, and in original condition with all tags attached. Items showing signs of wear, washing, damage, or alteration will not be accepted.
To initiate a return, please contact our support team with your order number and reason for return. Return instructions will be provided once your request is reviewed.
Returns sent without prior approval may not be processed.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued back to the original payment method. Please allow several business days for the refund to appear depending on your bank or payment provider.
Original shipping costs are non refundable.
Exchanges
If you need a different size or item, we recommend requesting an exchange. Exchanges are subject to availability.
Non Returnable Items
Final sale items, promotional items, and items marked as non returnable are not eligible for return or refund.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos so we can review and resolve the issue.
Processing Time
Return processing and refunds may take several business days after the item is delivered back to us.
Contact
For any return or refund related questions, contact
support@fallengate.com